2. THE SERVICE

2.1. Subject to payment of the Fees, the Local Administration Costs, and the terms of this Agreement. NetNames shall provide the following (the "Service"):

2.1.1. on the Customer's behalf, the processing of Requests with relevant domain authorities; and

2.1.2. such Additional Services as are agreed between the parties.

3. NetNames' OBLIGATIONS

3.1. NetNames warrants that the Service will be provided with reasonable care and skill and in a professional and timely manner. Notwithstanding the foregoing, the Customer acknowledges and agrees that:

3.1.1. the success or failure of domain registration depends on many factors outside NetNames' control, that NetNames does not guarantee that success of any Request, and that NetNames' only obligation in relation to each Request shall be to use its reasonable endeavours to obtain registration of the domain names requested,

3.1.2. NetNames shall be entitled to refuse to process Requests submitted by the Customer and also to refuse to continue processing with any Requests previously accepted by NetNames, where such processing may (in NetNames' opinion) expose NetNames to the risk of legal or other proceedings,

3.1.3. NetNames does not guarantee that any domain names registered will be free and clear of intellectual property rights and/or claims by third parties (including, without limitation, rights and/or claims in relation to registered and unregistered trade marks),

3.1.4. any domain names registered by NetNames on the customers' behalf may subsequently be challenged and/or cancelled by persons other than NetNames.

3.2. NetNames shall endeavour to meet any dates agreed for the obtaining of the names and domains requested by the Customer, but such date shall be an estimate only and NetNames accepts no liability for failure to meet such date or dates.

3.3. Except as set out expressly in these Terms, NetNames makes no warranties or representations either express or implied in relation to whole or part of the Service, including but not limited to implied warranties or conditions of completeness, accuracy, satisfactory quality and fitness for a particular purpose and that all such conditions, warranties, terms and undertakings, express or implied, statutory or otherwise in respect of the provision or non-provision of the Service and any other services supplied hereunder are hereby expressly excluded.

4. CUSTOMER'S OBLIGATIONS

4.1. The Customer shall not:

4.1.1. submit to NetNames any Requests in relation to a domain name or names which it knows, or should (after reasonable inquiry) have known, infringes or might reasonably be considered to infringe the trade marks (whether registered or unregistered) or other rights of any third party,

4.1.2. in using the Additional Services, use any domain name or other descriptor which is, or might reasonably considered to be, in breach of any trade marks (whether registered or unregistered) or other rights of any third party,

4.1.3. use the Additional Services to store, reproduce, transmit, communicate or knowingly receive any material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of confidence, copyright, privacy, trade marks (whether registered or unregistered) or any other rights of any third party.

4.2. The Customer undertakes not to sell to any other person (whether in money or money's worth, the giving or withholding of any business or benefit of any kind or description), either directly or indirectly, the Service or the Additional Services.

5. FEES

5.1. The Customer shall pay in pounds sterling to a UK bank account specified by NetNames the Fees, together with the Local Administrative Costs incurred by NetNames in processing a Request or Requests.

5.2. The Fees and Local Administrative Costs shall be paid by the Customer as set out on the Order Form without set off or counterclaim.

5.3. The Customer acknowledges that the Local Administration Costs may differ from the amount or amounts (if any) previously indicated by NetNames as a result of changes in pricing by the relevant domain authority and/or of changes in the exchange rates, and agrees that:

5.3.1. NetNames shall, in relation to each Request, charge the Customer the Local Administration Costs as published by NetNames from time to time or a sum in pounds sterling equal to the actual Local Administrative Costs charged to NetNames, whichever is the higher.

5.4. The Customer recognises that the Local Administrative Costs represent only the initial costs for the registration of a domain name, and that continued use of a domain name by the Customer is likely to expose the customer to additional charges payable to the local domain name registry.

5.5. The Customer acknowledges that occasionally unforeseen charges are incurred in processing Requests. NetNames shall obtain the Customer's written consent before incurring such charges.

5.6. Interest will be charged on sums overdue both before and after judgement at the Interest Rate calculated on a daily basis from the date payment was due until the date payment is received, such interest to be compounded monthly.

5.7. Subject to Clause 6 the Customer shall pay the Fees, Local Administration Costs and any other charges referred to in Clause 5.5 above notwithstanding that the Request is unsuccessful or discontinued unless the lack of domain name registration is wholly attributable to NetNames' negligence or wilful default.

6. CANCELLATION CHARGES

6.2. The Customer shall be entitled to cancel a Request subject to the following terms:

6.2.1. if NetNames has not started processing the Request and the cancellation request is received within 4 hours of NetName's receipt of the Request, the Request will be cancelled without charge to the Customer;

6.2.2. if NetNames has not started processing the Request and the cancellation request is received more than 4 hours after of NetName's receipt of the Request, the Request will be cancelled subject to the Customer paying a cancellation charge of £25 inc VAT;

6.2.3. if NetNames has started processing the Request then (irrespective of whether or not the cancellation request is received within 4 hours), the Request will be cancelled subject to the Customer paying NetName's full fees (including the Local Administration Costs, but only if these have been incurred).

7. CUSTOMER'S INDEMNITY

7.1. The Customer shall indemnify and keep NetNames fully and effectually indemnified from and against all liability, claims, losses, costs, expenses, loss of profits, business interruption, and other pecuniary or consequential loss (including reasonable legal costs and expenses) suffered or incurred by NetNames as a result of any breach of this Agreement by the Customer, the Customer's employees (if any), any person authorised by or under the control of the Customer.

8. NetNames EXCLUSIONS AND LIMITATIONS

8.1. The Customer agrees that NetNames shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any loss of profits, revenue or goodwill or any type of indirect or special loss or damage whatever arising from or in any way connected with this Agreement.

8.2. The Customer agrees that NetNames shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) including, without limitation, damage for loss of business, loss of sales, loss of profits, loss of reputation, or any other financial loss or damage, resulting from or in relation to:

8.2.1. any acts, omissions, failures or delays occurring on or without any negligence on NetNames' part, or occurring on or in relation to those aspects of the Service not under NetNames' direct control,

8.2.2. the consequences of any unsuccessful or failed registration,

8.2.3. any claims by such third parties that the domain names registered (or attempted to be registered) by NetNames on the Customer's behalf infringe the trade marks (whether registered or unregistered) or other rights of such third parties.

8.3. The Customer also agrees that (except in relation to such liability as has been expressly excluded in Clauses 8.1 and 8.2 above) the maximum aggregate liability of NetNames in contract, tort, negligence, statutory duty or otherwise, for any loss or damage whatever arising from or in anyway connected with:

8.3.1. any negligent or reckless failure to provide the Service within a reasonable time and any negligent or reckless failure by NetNames to process Requests correctly or in a timely manner,

8.3.2. any failure to provide the Service with reasonable care and skill, and

8.3.3. any liability not excluded by this Agreement,

shall, in respect of any one or more events or series of events (whether connected or unconnected) taking place within any twelve month period be limited to £1 million. This limit shall also apply in the event that any exclusion or other provision contained in this Agreement is held to be invalid for any reason and NetNames becomes liable for loss or damage that could otherwise have been limited.

8.4. Nothing in this Agreement shall exclude:

8.4.1. NetNames' liability for death or personal injury arising from the negligence of NetNames, its servants or agents; or

8.4.2. any other liability which it is prohibited from excluding by law.

9. SUSPENSION AND TERMINATION BY NetNames

9.1. Without prejudice to any of its other rights, NetNames shall have the right to immediately terminate this Agreement and/or suspend or restrict the Service and/or the Additional Services to the Customer, if:

9.1.1. the Customer does not pay to NetNames by its due date any sum due;

9.1.2. the Customer breaches Clause 4 of these Terms;

9.1.3. the supply of the Service and/or Additional Services to the Customer may (in the reasonable opinion of NetNames) expose NetNames to the risk of litigation or other civil proceedings;

9.1.4. the Customer commits any other material or repeated breach of this Agreement and, if it is capable of being remedied, fails to remedy such breach within 15 days from the date of the first notice specifying the nature of the breach and requesting its remedy;

9.1.5. the Customer becomes insolvent, ceases to trade (or in the reasonable opinion of NetNames is likely to cease to trade) or has a liquidator, receiver, administrator or administrative receiver appointed or enters into any arrangement with its creditors or is wound up otherwise than for the purpose of a solvent amalgamation or reconstruction where the resulting entity assumes all of its obligations, or is unable to pay its debts as they fall due within the meaning of section 123 of the Insolvency Act 1986, or is made bankrupt, or undergoes a similar or analogous event in any jurisdiction; and NetNames shall not be liable for any losses incurred by the Customer as a result of such suspension, termination, or restriction.

10. TERMINATION BY CUSTOMER

Without prejudice to any of its other rights, the Customer shall have the right to immediately terminate this Agreement, if:

10.1. NetNames commits any material or repeated breach of this Agreement and, if it is capable of being remedied, fails to remedy such breach within 15 days from the date of the first notice specifying the nature of the breach and requesting its remedy;

10.2. NetNames becomes insolvent, ceases to trade (or in the reasonable opinion of the Customer is likely to cease to trade) or has a liquidator, receiver, administrator or administrative receiver appointed or enters into any arrangement with its creditors or is wound up otherwise than for the purpose of a solvent amalgamation or reconstruction where the resulting entity assumes all of its obligations, or is unable to pay its debts as they fall due within the meaning of section 123 of the Insolvency Act 1986, or is made bankrupt or undergoes a similar or analogous event in any jurisdiction; and the Customer shall not be liable for any losses incurred by NetNames as a result of such termination.

11. FORCE MAJEURE

11.1. Neither party shall be liable for any breach of its obligations hereunder (other than any obligation to pay money) where the breach results from causes beyond its control and the party concerned has acted reasonably and prudently to prevent and to minimise the effect of such causes.

11.2. Where an event of force majeure last for a period in excess of two months either party shall be entitled to terminate this Agreement.

12. CONFIDENTIALITY

12.1. Each party will at all times keep confidential and will not disclose without the prior written consent of the other any business or other confidential information of the other party or use any such information other than for the purposes contemplated by this Agreement (except that each party may disclose such information to those of its employees, agents and sub-contractors who need to know the same for such purpose and under conditions of confidentiality non-disclosure and non-use equivalent to those imposed on the parties by this Clause). These obligations of confidentiality, non-disclosure and non-use do not apply to any information which is publicly available through no fault of the party disclosing or using the information, or which was known to that party before receipt from the other party, or received from another source without obligation as to confidentiality, or which is required to be disclosed by law or by a regulating authority.

13. MISCELLANEOUS

13.1. PERSONAL. This Agreement is personal to the Customer and the Customer's rights may not be assigned, sub-licensed or transferred in any way

13.2. ENTIRE AGREEMENT. This Agreement constitutes the entire understanding between the parties concerning the provision of the Service, and replaces, supersedes, and cancels all previous arrangements, understandings, representations or agreements relating thereto. For the avoidance of doubt each party irrevocably waives any right it may have to seek a remedy for any misrepresentation which has not become a term of this Agreement, as well as any breach of warranty or undertaking other than those contained in this Agreement (whether express or implied, statutory or otherwise), unless such misrepresentation, warranty or undertaking was made fraudulently. This Agreement shall apply and prevail over any terms and conditions (whether conflicting or not) contained or referred to in any documentation submitted or provided by the Customer.

13.3. SEVERABILITY. Each provision of this Agreement excluding or limiting liability shall be construed separately, applying and surviving even if for any reason one or other of those provisions is held inapplicable or unenforceable in any circumstances and shall remain in force notwithstanding the termination of this Agreement howsoever occasioned.

13.4. NO WAIVER. No waiver by NetNames shall be construed as a waiver of any preceding or succeeding breach of any provision.

13.5. NOTICES. Any notices required to be given under this Agreement shall be in writing and shall be sent by first class registered post, recorded airmail, fax or by hand, to the address specified in this Agreement.

13.6. GOVERNING LAW. This Agreement shall be governed by the laws of England and Wales and this Agreement shall be subjected to the non-exclusive jurisdiction of the English courts.

14. ACCEPTABLE USE

14.1. Goals.
NetNames' goals are to protect network resources, preserve the privacy and security of NetNames and our customers, and maximize the utility of NetNames and the Internet, while recognizing NetNames' position in the Internet community as a whole.

14.2. Interpretation.
The provisions of this Policy are intended as guidelines and are not meant to be exhaustive.

Generally, conduct that violates law, regulation or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is prohibited. NetNames reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill.

14.3. Security.
Any "denial of service" attack, any attempt to breach authentication or security measures, or any unauthorized attempt to gain access to any other account, host or network is prohibited, and will result in immediate services termination, which may be without notice.

14.4. E-mail Redirection.
Using any NetNames server to send duplicative, unsolicited e-mail messages (commercial or otherwise), or to collect the responses from unsolicited e-mail, or to promote any website whose Domain Name Service is provided by NetNames is prohibited.

Similarly, using any NetNames server to post advertisements or messages that violate the charter of any newsgroup or mailing list is prohibited.

Sending duplicative, unsolicited e-mail messages (commercial or otherwise) to promote any website whose Domain Name Service is provided by NetNames is prohibited.

NetNames reserves the right to make the determination whether a given message violates the newsgroup or mailing list charter. In most cases NetNames will defer to the judgment of the newsgroup or mailing list moderator or administrator.

Commercial messages that are appropriate under the charter of a newsgroup or mailing list, or that are expressly solicited by the recipients are permitted.

Conduct in connection with e-mail or Usenet news that is an obvious nuisance (such as "mail bombing") or that would be unlawful in other contexts (for example but not limited to, threats, harassment, defamation, obscenity, or software piracy) is prohibited.

14.5. Forgery of Identity.
Falsifying addressing information or otherwise modifying headers to conceal the sender's or recipient's identity, for the purpose of circumventing this Policy, is prohibited. This provision is not intended to disallow the use of aliases or anonymous remailers for any legitimate purpose.

14.6. Copyright, Privacy, and Intellectual Property.
Using a NetNames hosted Domain Name to commit, aid or abet any violation of copyright or intellectual property law is prohibited.

This prohibition includes publishing a private e-mail message or third parties, by any means, without the express prior consent of the author.

The e-mail addresses of NetNames customers are not for sale or commercial distribution to third parties without the express prior consent of the subscriber.

14.7. Cooperation with Other Providers.
Using NetNames' facilities to engage in activities that violate the Terms of Services of any other Internet Services Provider is prohibited. For example, sending unsolicited commercial e-mail through NetNames' facilities to the subscribers of any Internet or online service provider that disallows unsolicited commercial e-mail is prohibited.

14.8. Consequences of Violation.
Violation of this Policy by a NetNames customer may result in temporary suspension or permanent termination of one or more service at NetNames' sole discretion.

NetNames does not issue services credits for any outages incurred though service disablement resulting from Policy violations.

14.9. Modification.
NetNames reserves the right to add, delete or modify any provision of this Policy at any time without notice.

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